Contact information

Contact Policy

We’re here to help with any questions, concerns, or support you may need.

How to Contact Us
All inquiries must be submitted through our official contact form. This allows us to properly track and respond to your request as quickly as possible. Please include accurate details such as your name, order number (if applicable), and a clear description of your inquiry.

Email Support
You may also reach us directly at DossierArchive@outlook.com for general questions or follow-ups. Please note that submitting the inquiry form is the fastest and most efficient way to receive support.

Response Time
We aim to respond to all inquiries within 24–48 business hours. Response times may be slightly longer during high-volume periods.

Support Hours
Our support team is available Monday–Friday. Inquiries submitted outside of these hours will be addressed on the next business day.

We appreciate your patience and look forward to assisting you.